Type : MPP
Course Code : 4353
The syllabus for Business Analysis, is primarily concerned with two issues. The first is the external forces (the behavior of customers, the initiatives of competitors, the emergence of new laws and regulations) that shape the environment of an organization. The second is the internal ambitions and concerns (desire for growth, the design of processes, the quality of products and services, the competences of employees, the financial resources) that exist within an organization. Companies that undertake successful business process redesign claim significant organizational improvements.