Mr. Haroon Ameen

Mr. Haroon Ameen

Senior Lecturer

Faculty Of UCP Business School

Haroon Ameen has a Master’s degree in Enterprise Resource Planning Systems (SAP) from Victoria University, Melbourne, Australia. While in Australia, he worked as a Business Analyst on various information systems. He is currently the SAP Program Director for UCP Business School. In courses at UCP add: ERP Fundamentals

  • Management Information Systems
  • Information Systems Strategy
  • E-business
  • Human Resource Information Systems
  • SAP


SAP Program Director
2014 – Current
University of Central Punjab (UCP), Lahore, Pakistan

  • Ensuring smooth operation of SAP courses for UCP students. This includes various roles such as conducting SAP classes (module specific) and sole liaison with SAP MENA and Queensland University, Australia – ensuring latest learning modules are implemented.
  • Delivering lectures related to information systems.
  • Member of the examination committee that oversees the examination process and delivering improvements.

Business Analyst
2008 – 2014
Computershare Limited (Serviceworks Management Division), Melbourne, Australia
Serviceworks is one of Australia’s leading specialist services organisations offering end to end services to a number of clients in the Energy Industry. My work involvement per client listed below:
Horizon Power:

  • Created and ensured all products and pricing plans were entered and correctly configured in Gentrack.
  • Oversaw customer Service orders, Payments & Billing activities, including system work queues, exceptions and reporting in accordance to service level agreements during test stage.
  • Undertook business and technical analysis.
  • Tested the new work flow systems.
  • Developed and maintained business relationships.
  • Maintaining data on Gentrack Velocity.
  • Providing rapid analytical support to Customer service and Back office Operations Teams.
  • Assist business analysts and operations teams for level 2 and level 3 issues in determining the root cause of the issues and its resolution.
  • Created documentation for current and new processes.
  • Delivered training and presentations to intended end users of Gentrack.

Australia Power and Gas (APG)

  • Providing rapid analytical support to Customer service and Back office Operations Teams.
  • Assist business analysts and operations teams for level 2 and level 3 issues in determining the root cause of the issues and its resolution.

Ongoing support to the above clients:

  • Identify issues within existing processes and work to improve them.
  • Testing new procedures and identify impact on the business.
  • Recommend improvements to processes and system interfaces, which result in greater efficiency and/or accuracy.
  • Analyse and investigate technical information/issues and evaluate results to choose the best solutions for problem solving.
  • Daily operational reporting.
  • Assist Team leaders, Managers, Business & Test Analysts with analysis of reports and trending of internal and external data.
  • Assist in process and system quality improvements & operational support.
  • Take part in post implementation and deployment reviews.
  • Active participation in Project team discussions & writing minutes.


  • Experience in Software Development Life Cycle.
  • Strong knowledge in project management, operations analysis, business modelling, process mapping and data interpretation.
  • Exceptionally skilful in mathematics and statistics.
  • Highly skilled in research activities of data collection, interpretation and report making.
  • Excellent analytical and logic building skills that help detect errors and inconsistencies and take remedial actions against them.
  • Superior written and oral communication skills.
  • Strong knowledge of various software’s and systems.


  • Strong customer service and people skills.
  • Result oriented.
  • ‘Can do’ attitude.
  • Successful team player.
  • Excellent client relationship skills and communication.
  • Detail oriented, flexible, and adaptable.


  • 2008-2009       Graduate Diploma in Management Practice – Victoria University, Melbourne, Australia
    Specialization: Human Resource Management.
  • 2007-2008       Masters of Business in Enterprise Resource Planning Systems (SAP Certified) – Victoria University, Melbourne, Australia.
    Modules: HR Information Systems, Organization Change Management, Business Intelligence, ERP Implementation, Business Process Engineering, Supply Chain and Logistics Management.
  • 2007-2007       Graduate Certificate in Enterprise Resource Planning (SAP) – University of Western Sydney, Sydney, Australia.
    Modules: Financial Planning & Control Processes, Production Management Processes, ERP Systems, Customer Order Management.
  • 2002-2006       Bachelors in Management (Hons) – Institute of Administrative Sciences, University of the Punjab, Lahore, Pakistan.
    Major: Information Technology.
    Minor: Human Resources.


  • Business Process Engineering.
  • Enterprise Resource Planning Implementation.
  • Human Resource Information Systems
  • Business Intelligence Systems
  • Successfully started SAP training program for students at UCP through University Alliance, SAP MENA.
Faculty Of UCP Business School, University of Central Punjab

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